FREQUENTLY ASKED QUESTIONS

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PRODUCTS & SHIPPING
What kind of items do you sell?

We specialise in designer vintage clothing, footwear, and accessories from the ‘80s, ‘90s, and 2000s. Our collection features a variety of rare and exciting pieces from a range of designers, including iconic brands such as Roberto Cavalli, Jean Paul Gaultier, Blumarine, Christian Dior, and more.
Are your items authentic?

We take great care in inspecting each item and have significant experience with luxury fashion products. While we conduct thorough checks to the best of our knowledge, please note that we are not certified experts. We provide detailed images of tags and labels to assist in your evaluation.
I have a question about an item, how should I contact you?

At Scarz Vintage, we pride ourselves on offering a personal shopping experience and love staying connected with our clients.

You can reach us via Instagram DM @scarzvintage, through the contact page on our website, or by email at contact@scarzvintage.com. We aim to respond within 24 hours.
I would like a vintage item that isn’t on your website, can you source items?

Yes, we offer a personal sourcing service! Simply reach out with the details of the item you’re searching for, and we’ll do our best to track down your dream vintage piece. You can contact us directly by email at contact@scarzvintage.com.

Please note that sourcing takes time and dedication, so we kindly ask that you only use this service if you’re ready to make a purchase. Due to the exclusive nature of vintage fashion, availability can’t always be guaranteed—but we’ll always go the extra mile to find something special for you.
What condition are the items in?

Due to the nature of vintage and pre-loved items, the condition can vary. To get the best idea of an item’s condition, we recommend reading the detailed description and reviewing the images provided. We are transparent about the condition of each item, clearly highlighting any wear, flaws, or other important details.
Where do you ship to?

We offer worldwide shipping, so no matter where you are, we’ll make sure your vintage treasures reach you!
How long does shipping take?

UK Shipping

We use Royal Mail's Special Delivery service for next-day delivery within the UK. Orders shipped to the UK typically arrive within 1 working day and are fully tracked and insured. You’ll receive full tracking information via email.

Our office hours are Monday to Friday, from 8am to 5.00pm. Any orders placed during this time will be dispatched the same day. Orders placed before 5pm on Fridays will be sent with Royal Mail’s guaranteed Saturday delivery, arriving before 1:00pm.

International Shipping

For international orders, we also use Royal Mail services, ensuring that parcels are tracked and insured. Standard international shipping is processed Royal Mail and then handed over to the local delivery partner once the parcel arrives in the destination country. International shipments typically take 7-14 working days to reach their destination.
Do I have to pay import tax / customs fees ?

Items are shipped from the United Kingdom and may be subject to import taxes and customs duties upon arrival. Please check the rates for your country, as these fees are your responsibility. Payment for any applicable duties or taxes is collected by the shipping carrier at the time of delivery, and we have no control or involvement in this process.

Scarz Vintage is not responsible for any delays caused by customs clearance or issues at the destination.
Do you accept returns?

Due to the nature of vintage and pre-loved items, we do not accept returns or exchanges. If there is an issue with your purchase, please contact us as soon as you receive your order, and we will do our best to resolve it. Any concerns raised more than 2 working days after delivery may not be covered under our quality guarantee.